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It can sometimes occur to you that you fail to receive our sales department’s order confirmation and sales promotion emails even if we indeed send them; as a result, you miss the important messages.
How does it happen?
For the purpose of protecting you from unwanted or malicious emails such as phishing, scams and spam, services like Gmail, Outlook.com and Yahoo! Mail automatically block suspected messages and mark them as spams.
However, this a double-edged move. In that case, services may be mistaking emails that you want for emails that you don’t want.
To avoid missing our emails, which may contain important content, to you, a special step needs to be taken - whitelisting our email addresses support@gpfilter.com. Here are ways to achieve that.
Gmail
Sign in to your account at Gmail.com and do the following.
Add our email address to your Contacts
Add our email address support@gpfilter.com that is sending you email to your Gmail Contacts. Google will usually deliver email from addresses that are in your Contacts.
Mark our messages as ‘Not spam’
If Gmail has marked the emails we sent to you as spam, tell Gmail the emails are not spam.
1. In Gmail, navigate to the spam folder.
2. Search for our emails.
3. Select all the emails shown.
4. Click More and then Not spam.
Create a filter for our email address
Create a filter to tell Google to whitelist emails from us.
1. Click the cog icon in the top-right corner, and then Settings
2. Click on Filters and then Create a new filter
3. Enter our email address you want to whitelist in the To field
4. Click Create filter with this search
6. Click the Create filter button
Outlook.com
For Outlook.com, Windows Live Mail, Hotmail and MSN Mail, sign in to your account at Outlook.com and do the following.
Add our email address to your Contacts
Add our email addresses support@gpfilter.com to your Outlook.com Contacts. Outlook.com will usually deliver emails from addresses that are in your Contacts.
1. Click the cog icon in the top-right corner and then More mail settings
2. Select Safe and blocked senders and then Safe senders
3. Add our email address to the list of Safe senders
4. Return to Safe and blocked senders and then select Safe mailing lists
5. Add our email address to the list of Safe mailing lists
Yahoo! Mail
Sign in to your account at Yahoo! Mail and do the following.
Add the address to your contacts
Add our email addresses support@gpfilter.com to your Yahoo! Mail Contacts. Yahoo! will usually deliver email from addresses that are in your Contacts.
Create a filter for the address
1. Mouse over the Settings menu icon and select Settings
2. Click Filters and then Add
3. Enter a Filter Name
4. Enter our email address you want to whitelist in the Recipient field
5. Select Inbox as the folder to deliver the email to
6. Click Save and then click Save again
Our valued clients, keeping successful receival of our emails are of great importance for you to have a wonderful online shopping experience.
Besides containing order confirmation content, our emails aperiodically are sent to inform you of our latest sales promotion activities, during which our refrigerator water filters are sold at big discounts, saving a lot of money for you.
If you still have problems with emails or any other issues, feel free to contact us. Glacial Pure looks forward to meeting all of your customer needs.
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